From its beginnings as a small idea to becoming a trusted name in airport transfers and private rides across the Netherlands, Taxi van Hardeveld has built its reputation on reliability, professionalism, and personal care. In this interview, we sit down with the founder to uncover the story behind the company, the challenges faced, and the vision for the future.
How did Taxi van Hardeveld begin? What inspired you to start the company?
It all started with a simple goal: to offer reliable, comfortable taxi service with a human touch. I saw an opportunity to do things better—more punctual, more professional, and more personal—and decided to create a service that people could truly count on.
What were you doing before this business, and how did it help you later?
I worked in logistics and customer service, both of which taught me how to plan effectively, stay calm under pressure, and put people first. Those skills became the foundation of how I run Taxi van Hardeveld today.
Was there a moment when you almost gave up? What kept you going?
Yes—especially in the early days when the phone wasn’t ringing much. But every time a customer returned, left a kind word, or recommended us to a friend, it reminded me why this mattered. That encouragement kept me going.
What makes your taxi service different from others in the Netherlands?
We’re not just about transport—we’re about trust. Every driver is committed to making passengers feel welcome, safe, and respected. We show up on time, drive responsibly, and never treat rides like “just another job.”
How do you train your drivers to treat every customer with care?
We train our drivers in hospitality, not just driving. From helping with luggage to knowing when to chat—or when to let someone rest—we focus on reading the customer and delivering excellent service every time.
Can you share a story where your team went above and beyond?
Once, a family missed their train late at night. Not only did our driver pick them up within minutes, he also made an extra trip to retrieve their lost bag at another station—without charging extra. That’s the kind of care we believe in.
You drive to many places. How do you keep everything running smoothly?
Communication and smart scheduling. We use professional booking tools and GPS systems to manage time, routes, and changes in real-time. It’s like air traffic control—always adjusting.
What tools or technology help you manage bookings and trips?
We use a digital platform for online bookings, confirmations, and driver dispatch. Real-time GPS and route optimization tools help us keep rides efficient and on schedule.
How do you choose the vehicles in your fleet?
Comfort, safety, and space are key. We choose clean, modern sedans and vans that can handle long distances and airport luggage. We also prioritize reliability and fuel efficiency.
Do you support your local community in any way?
Yes, we offer discounts for local seniors, donate rides for charity events, and support small community initiatives. It’s our way of giving back to the place that supports us.
Are you thinking about electric cars or greener transport?
Absolutely. We’re actively exploring hybrid and electric vehicle options as part of our plan to reduce emissions and build a more eco-friendly fleet.
What’s a memorable ride you’ll never forget?
Driving a couple on their wedding day was unforgettable. The atmosphere in the car was full of joy, and it felt special to be part of such a big life moment.
How do you help tourists feel welcome when they arrive?
We greet them with a smile, help with luggage, and offer helpful tips about local spots. Some of our drivers speak multiple languages, which helps first-time visitors feel at ease.
How do you manage stress running a taxi company?
I make time to disconnect—long walks, family time, and small breaks during the day help me recharge and stay focused.
Who has helped or inspired you most on your business journey?
My father was a huge influence—he taught me the value of hard work and treating people with respect. I also had a great mentor in the logistics industry who taught me how to lead with discipline and heart.
What’s next for Taxi van Hardeveld? Any big dreams?
We’re looking to expand our fleet with electric vehicles, build more partnerships with hotels and event venues, and launch a loyalty program for frequent travelers.
What advice would you give someone starting their own taxi business?
Be patient and consistent. Focus on service, not just sales. A good reputation builds over time—and one happy customer can bring you ten more.
What’s your favorite music to play while driving?
Smooth jazz or classic soul—it sets a peaceful mood, whether it’s a morning airport run or a late-night pickup.
What’s one hidden gem in the Netherlands more people should visit?
Haarlem is a charming historic city in North Holland, known for its scenic canals, old architecture, and lively shopping streets. Located close to both Amsterdam and the beach, it offers a perfect mix of culture, nature, and relaxation.
Finish this sentence: “At Taxi van Hardeveld, every ride should feel like…”
“…a smooth, safe journey with a personal touch—where you’re more than just a passenger.”
